EXCEEDING EXPECTATIONS

At JPA, we are focused on exceeding our customer’s expectations in the quality and service we provide.

You can expect quality workmanship in everything we do. Our steadfast integrity, coupled with our dedicated and experienced staff is unparalleled in the industry.

CUSTOMER SERVICE

Assisting our customers by offering unparalleled service is the primary focus of the JPA customer service department. This dedicated group of highly skilled professionals offer integrated solutions to our customer’s complex needs. Whether you have questions regarding press capacity, electronic files, printing, or finishing; a qualified customer service representative is available to provide support. We listen to your needs and aspire to meet your expectations every day.

Our CSR’s enjoy being challenged. If you have a unique requirement, please let us know. If it can be accomplished; we will find a way to make it happen.

All of our service team members are experienced in the publication printing business, and demonstrate their knowledge and mastery in this distinct industry every day. They also possess a JPA key quality; a desire to share that knowledge with you. After more than 30 years in the print industry, we know that only quality people can produce quality products and service. The front line of our service team is your CSR. This is the person who will be your primary contact. Your CSR will relay job specific information to our scheduling, prepress, press, and finishing team members.

And of course, our sales team is always available to assist you.

PREPRESS

Our Prepress department has partnered with AGFA Corporation.

AGFA ApogeePreepress and portal solutions:

• Fully automated, digital workflow
• PDF based, utilizing the most current Adobe PDF Render
• Staying current with ever changing industry is accomplished through technology agreements
• Upload files over a secure T1 line
• Each person responsible for uploading, viewing and approving pages is assigned a user name and password that allows them access to perform only the tasks specifically assigned them.
• JPA provides specifications to create pdf files for our workflow
• New customers are assigned a technical resource from our prepress team to assist with any questions on pdf creation and upload
• Files are preflighted and a soft proof generated
• Preflight reports identify issues
• Once all pages are approved, imposition is assigned and plates are ready to be output to one of our AGFA Avalon platesetters
• First copies are scheduled out five business days after files are approved
• CIP4 data from your digital files is sent to the Komori press console, allowing automatic ink fountain preset
• JPA hosts an FTP site that allows electronic transmission of files

As new customers are added, our prepress personnel strive to earn their trust by understanding job requirements. As our active customers grow and their needs change, we adjust our process to ensure continued satisfaction.

PRESS

Excellence in printing is what our customers have come to expect from JPA. Our award-winning press department is focused on producing a product of the highest quality.

Johnson Press of America, Inc. has been the recipient of numerous gold, silver and bronze awards in sheetfed trade publication.

A Komori Lithrone SP 440 is the newest addition to our press department.

• Fully automated, state-of-the-art four-color perfecting press boasts exceptional performance while utilizing increased run speed productivity
• Equipped with job information transfer and color profile ink presets sent directly from ripped data out of our prepress department
• SpectroDensitometer allowing us to maintain and monitor print quality throughout the pressrun
• Fully-automated plate changers reduce makeready time and improve registration
• Inline roll feeder converts roll paper to sheets as part of our printing process

FINISHING AND BINDERY

The Finishing Department is equipped with a variety of cutters, folders, and binders along with skilled craftsmen to meet your needs.

Services offered include:

• Saddle stitching
• Perfect binding
• Tipping
• Polywrapping
• Mailing

Cutting precision with Itotech programmable paper cutter, handling sheets up to 42” in width.

MBO folding machines give the versatility to fold a variety of configurations including 32 page digest-size forms.

Saddlewire binding on Muller Martini saddle stitcher capable of digest to junior tabloid trims.

Muller Martini perfect binder is capable of binding a 1” thick product.

One, two and three hold drilling is available.

Removable adhesive tipping is available.

CD insertion is available.

Mailing options include polywrap, allowing up to 3 ride-along or inserted pieces to be securely sealed with the host publication.

Mail labels are processed in-house, using USPS sanctioned software and accessing zip-plus 4 and National Change Of Address (NCOA) databases.

• Custom labels are available to feature key advertisers, highlight subscription renewals or emphasize an upcoming event.

Shipping options including:

• USPS
• Local transportation carriers
• Long distance transportation carriers